the story of 2-1-1
Every hour of every day, hundreds of people need essential human services - they are looking for training, employment, food pantries, help for an aging parent, addiction prevention programs for their teenage children, affordable housing options, support groups and ways of becoming part of their community. 2-1-1 allows people to give help and to get help.
In July 2000, the FCC (Federal Communications Commission) reserved the 2-1-1 dialing code for community information and referral services.
The FCC intended the 2-1-1 code as an easy-to-remember and universally recognizable number that would enable a critical connection between individuals and families in need and the appropriate community-based organizations and government agencies.
Dialing 2-1-1 helps individuals with a variety of needs, such as the elderly, the disabled, those who are having a personal crisis, those who need help learning to read, write or speak English, or those who are new to their communities, by providing referrals to, and information about, health, human, and government services.
New York State 2-1-1
Through a formal resolution approved in February 2002, the Public Service Commission in New York State recognized the 2-1-1 NY Collaborative as the responsible entity for planning and guiding the rollout of 2-1-1 throughout the state. United Way of New York State and the New York State Alliance of Information and Referral Systems support the work of the 2-1-1 NY Collaborative. For more information, please visit the 2-1-1 New York State web site.
The United Way of America (UWA) and the Alliance of Information and Referral Systems (AIRS) lead the national 2-1-1 initiative. For additional information on national efforts, please visit the National 2-1-1 website.
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