Have you ever wondered
what it's like to volunteer
with 211 Tompkins/Cortland?
Our volunteers share their unique perspectives:
One long time volunteer explained that
"Working with 211 has been a greater
experience than I could have imagined at
the start. I set out to help others, but the
amazing stories and people that I met along the way surprised me -
and continue to surprise me-every time I answer the phone."
Another volunteer has been struck by the contrast between her 211 experience and the teaching position she'd retired from: "211 has made me aware of the 'thinness' of the 'slice' of humanity I'd been in contact with. It has sensitized me and immeasurably broadened my scope."
During the Hurricane Sandy disaster, when we took overflow calls from New York City and the Hudson Valley region, yet another staff member noted that "We 'Upstaters,' who got a big pass on this storm, feel humbled by the bravery of the victims and the generosity of the larger community as our downstate sisters and brothers struggle to put their lives back together."
These types of experiences are not uncommon at 2-1-1, as we deal with grateful people on a daily basis. Helping all kinds of people with all kinds of struggles is incredibly rewarding and educational. Scroll down to learn more about volunteering with 2-1-1 Tompkins Cortland.
Help to staff Information and Referral (I&R) phone line/online chat, providing assessment, problem-solving, information and referral services to callers.Become familiar with I&R database and other resource materials such as reference guides, internet, etc., used to assist service recipients.
Learn and follow established I&R policies, protocols, and procedures and stay current on service and procedure updates, etc.
Depending on skills, assist with publications, data base management, web site maintenance, outreach/publicity projects, local and statewide networking initiatives, and other special projects as required.
Participate in two 4 hour initial training sessions followed by one on one orientation sessions with current volunteers/staff. Ongoing in-service training sessions required.
Excellent communications skills (written and verbal)Familiarity with Microsoft Office applications helpful, however, comfort with learning and using computers more important
Desire to learn the human service network and help people solve problems.
Familiarity with databases and web based systems a plus
Demonstrate a helpful, positive demeanor, respect, fairness, and nonjudgmental approach with each caller, walk-in, or online chat service recipient.
Reports to: Call Center Manager
A minimum of one four hour shift per week, M-F 8:30-5:30 PM, for a minimum of 6 months is required.
211 Live CHAT hours: